We aim to provide a fair, transparent and professional service. If you are unhappy with our service or how an enquiry was handled, you can raise a complaint using the process below.
If you remain dissatisfied after receiving our final response, you may escalate your complaint to the International Parking Community in line with their published process.
What to include;
How to submit:
Post:
Park Direct UK Ltd
PO BOX 4777
IVER
SL1 0BX
What happens next
• We will log your complaint and issue a reference number.
• We will acknowledge receipt within 10 working days and provide a full response within 14 working days.
• If we need more time, we will explain the reason and confirm a revised response date.
Escalation:
If you remain dissatisfied after receiving our final response, you may escalate your complaint to the International Parking Community in line with their published process.
If you wish to appeal a Parking Charge Notice, please use our appeals process. Complaints about service are handled under this policy.
If your issue relates to a Parking Charge Notice and you are not satisfied with the outcome of your appeal, you may be able to escalate to the Independent Appeals Service. Details will be provided in our appeal decision
Data
We retain complaint records for 24 months for audit and compliance purposes. Please see our privacy policy for further information.