At Park Direct UK Ltd, we will always deliver a fair, transparent, and professional service at every stage of your parking experience. However, we understand that occasionally, there can be issues.
If you wish to make a complaint about a service you’ve received, a parking charge notice, or how your enquiry was handled, we encourage you to contact us directly so we can resolve the matter fairly.
Park Direct UK Ltd will acknowledge receipt of a complaint within 10 working days and provide a full response within 20 working days. If we are unable to respond within this timeframe, we will notify you by letter or email to explain the delay and provide an expected resolution date.
We will retain your data for 24 months for internal audit purposes. To view our data policy, please visit https://parkdirectukltd.co.uk/privacy-policy/ . If you are dissatisfied with the outcome of your complaint, you may escalate it to the International Parking Community.
To raise a complaint, please provide the following:
– Your full name and contact information
– Vehicle registration number (if applicable)
– Details of the location, date, and nature of the incident
– Any relevant reference numbers or supporting documents
You can submit your complaint via:
📧 Email: dpo@parkdirectukltd.co.uk
✉️ Post: Park Direct UK Ltd, Park Direct Uk Ltd, PO BOX 4777, IVER, SL1 0BX
We aim to acknowledge all complaints within 5 working days and provide a full response within 14 working days, where possible.
If your complaint relates to a Parking Charge Notice (PCN) and you’re not satisfied with our response, you may be able to escalate your case to an independent appeals service, details of which will be provided in our response.